We want you to be completely satisfied with your purchases. If the goods you have chosen do not meet your approval for any reason, you have 14 working days within your cooling off period to change your mind. This begins the day after you receive your goods. You must notify us in writing or by any other durable medium and not by phone. Within this period we will be happy to make a refund or exchange. We ask that you return the items unused.
Please return all items to:
Larger items can be collected from the delivery address. Smaller items can be sent back through the post office. When returning items through the post office you are strongly recommended to obtain proof of posting and compensation if the item is damaged or lost on its return journey.
We do not refund "SPECIAL ORDERS" where the item(s) have been produced on a bespoke, commissioned or custom made basis. Special ordered items are clearly marked as “special order” in the delivery information section.
In the unlikely event that your purchase is received damaged then we will, of course, replace it including the cost of the courier if you have to return the item to us. Damaged goods must be reported to us within 2 days, you should email firstname.lastname@example.org
This does not apply to specialist couriered items or where goods have been unpacked for you and you have signed the delivery disclaimer confirming that your goods have been received in perfect condition.
Where goods are not unpacked for you please check the outer packaging on delivery and if the packaging is not in perfect condition please ensure that you clearly mark the couriers paperwork with a description of the problem. The goods are most likely to be fine inside but its better to point out any discrepancies or damage to the packaging on the paperwork, before signing.
If you have any ambiguity please call us or email so we can help you.
Telephone: 0049 22031022727